Tax Bureau, Taitung County

Land Value Increment Tax

Land Tax

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Reformation

Questionnaires survey for collecting opinions:

In order to have a breakthrough in performing jobs and to improve service quality, a survey is performed annually and with the opinions of citizens on taxation in media collected on a daily basis and have the data composed and analyzed for reference.

Arrange lifetime training for employees:

Arrange education and training and seminars to help employees substantiate employee’s service concept and professional intelligence, to fulfill employee’s service recognition, and to provide citizens with excellent service.

Plan Internet service with sufficient contents to provide diversified services

Online calculation:

	Calculate land value increment tax The Internet provides calculation software. Input the information of prior land transfer price, parcel-based land, land area, and price index to have tax amount calculated.
	Calculate the increment tax for re-buying and returning of land The calculation software is provided online for users to input the data of the total amount of land sold, land value increment tax paid, and total amount of land acquired to have the refund of land value increment tax calculated.
	Deed tax calculation The calculation software is provided online for users to input the data of deed tax filed and type of agreement for deed tax calculation.
	For the tax penalty and interest of each tax collections bank, individuals and industries may have it calculated online by using the Web of the Office.

Price index of prior transfer period for land value increment tax:
Input the year, month, and date of prior transfer period to check the price index of prior transfer period online.

Online application:
Individuals may have land value tax that is entitled to the self-occupied house preferential tax rate and land value increment tax that is entitled to the self-occupied house preferential tax rate applied online.

Forum:
Setup Forum to answer taxpayer’s questions and to reinforce the communication between tax authority and taxpayers.

MSN video consultancy service:
Taxpayers may receive tax service through videoconference without going out.

e-Tax

Reinforce tax education and propaganda:

Tax education and propaganda is to protect the best interest of citizens and to counsel industries or taxpayers proactively; also, it is to provide prompt, professional, and quality tax service; moreover, to propagandize accurate tax concept through tax seminars and propaganda activity.

Construct “Internal Domain Internet”:

For easy e-archive delivery and paper-free archive, this Office has completed the construction of “Internal Domain Internet” to improve administrative efficiency and service quality.

Promote quality service culture:

	Accepting the “Customs come first” concept and constructing a harmonious aspect.。
	Reviewing service domain and beautifying office environment.
	Improving beautification and constructing service image.
	New concept and new idea, activating vitality.

7S activity (Strategy, Systems, Structure, Staff, Skills, Shared values and Style)

Promote the “six cuts” activity to improve administrative efficiency and service quality:

	Cut process: Promote task simplification and business reformation to have the current business process simplified.
	Cut paperwork: Review paperwork process and utilize the Internet effectively to substantiate the effort of cutting paperwork.
	Cut review process: Review the countersigned process flow and examination process.
	Cut meeting: Improve meeting efficiency and replace meetings with phone calls and faxes.
	Cut talking: Arrange speech skill seminars and reinforce phone skills.
	Cut writing: Reinforce writing training and cut archive formality.

Construct the computer online among tax, household registration, and Motor Vehicle Station:

Enforce inter-department online tax data check, minimize the use of written evidence and certificate gradually to help prevent taxpayers from traveling between departments and improve administrative efficiency; also, study the possibility of canceling the presentation of I.D. cards and household registration copy for case application in order to minimize the inconvenience to taxpayers.

Construct “Internal Domain Internet”:

For easy e-archive delivery and paper-free archive, this Office has completed the construction of “Internal Domain Internet” to improve administrative efficiency and service quality.

Distribute tax information to taxpayers promptly by SMS of cellphones to shorten the gap

with taxpayers; also, remind taxpayers to pay their tax on the expiration date of tax levy and delinquent tax by phone call-out.

Tax form can be distributed at the “drive-through” during the tax season.

In order to save taxpayers from the inconvenience of traveling to this Office from a distance for paying delinquent tax, Bank of Taiwan, Tiatung Branch is requested in writing to have a postal order account set up at Taitung Post Office for collections. Postal order form will be enclosed in the tax form and sent to taxpayers for tax payment through postal order conveniently.

Set up tax consulting service team to provide institutions, schools, and groups with tax filing consulting service

Set up aborigines service counter to help senior aborigines have tax affairs processed.

Set up toll-free city phone and computer for online data check of taxpayers for free.

Cooperate with household registration center to have the mailing address of tax form updated upon the change of household registration for the convenience of taxpayers.

Inform the holders of handicapped manual on the due date to have the vehicle license tax exemption renewed.

Land value increment tax examination was for 7-day process and is for 5-day process now. The expedite tax process is for 2-hour process without additional charge.

Plan “Free Access Homepage” to help the blind enjoy Internet service of this Office. This Office is with 2A Free Access Homepage available now.

Plan temporary parking spaces for visitors and with the peripheral area opened to the publics during the activities held by other institutions.

Provide simple blood pressure monitors, body fat meters, and depression measurement tables for the use of citizens.